Frequently Asked Questions
Everything you need to know about shopping with Odette
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seal is intact for jewelry and intimate apparel.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Odette accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Buy Now Pay Later options through Klarna and Afterpay.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic or recycled fabrics, and we aim to reach 100% sustainability by 2026.